[LEGAL ENTITY NAME] ("Arrigo") is the controller of the personal data described here. Contact: support@arrigo.app.
What we collect
- Order data: your email address, the plan you bought, price, time of purchase, and the eSIM identifiers (ICCID, activation code) for your order.
- Payment data: processed by Stripe. We receive a payment reference and status, never your full card number.
- Technical data: IP address and basic request logs, used for security and rate limiting, kept for a short period.
- Support messages you send us.
Why we use it (legal basis)
- To deliver your eSIM and provide support (performance of a contract).
- To prevent fraud and secure the service (legitimate interests).
- To keep accounting records (legal obligation).
We do not sell your data and we do not send marketing emails unless you opt in.
Who we share it with
- Stripe (payments), Resend (email delivery), Cloudflare (hosting and database).
- eSIM Access and its network partners, which issue the eSIM profile. We do not share your email with them.
Some of these providers process data outside your country, including in the United States, under appropriate safeguards such as Standard Contractual Clauses.
How long we keep it
Order records: [6] years for accounting. Rate-limit data: up to 24 hours. Support emails: up to [2] years.
Your rights
Depending on where you live, you may access, correct, delete or export your data, object to processing, or complain to your data protection authority. Email support@arrigo.app to exercise these rights.
Cookies
We don't use advertising or analytics cookies. Stripe sets cookies on its checkout page for fraud prevention.